What’s your return & exchange policy?

U.S. Customers: You have 3 options when returning:

Refund: Receive a refund back to your original payment method when you use our FREE return label. Returns must be received within 30 days from the day your order shipped to be eligible for a refund. But, there are 2 more alternatives:
Exchange: Love it, but need a different size, color, or pattern? No problem! Exchange requests must be sent with a coolapparel provided return shipping label within 90 days of the original shipment date. Exchanges are always free!
Store Credit + $5 Bonus: We’re sorry your order didn’t work out, so let us make things right. If your return arrives back to us within 30 days of your shipping date, you can receive a coolapparel store credit for the amount of your return, get a FREE return shipping label—and a BONUS $5 credit you can use toward finding something else you’ll love. Returns can receive store credit for up to 90 days of the original shipment date.
We travel all around the globe to find unique styles we hope you’ll love, but we know that finding just the right fit for you can sometimes be tough. That’s why we offer easy returns and exchanges. If you’re not 100% dazzled by your order—whatever the reason—send it back, and we’ll take care of the rest.

Our US Returns & Exchanges Policy

The following policy applies to domestic orders only.
Read International Returns Info »

Eligibility Window:

To qualify for a return or exchange, items must be received back to our Fulfillment Center within 90 days of your original order shipment date (as printed on your packing slip).

Items Not Eligible for Refund or Store Credit:

Items marked as final sale.
Free gifts or promotional items with retail value.
Returns received in damaged/worn condition.
Returns received after 90 days of the original order shipment date.
Shipping charges, except in cases where we have made a shipping error.
Items Eligible for Store Credit Only:

Returns received by coolapparel between 31 and 90 days after the original order shipment date (as printed on your packing slip). Late returns are not eligible for the $5 bonus offer. Once a return receives store credit, we are unable to reverse the request.

Packaging Requirements:

Swimwear: Must be returned with hygienic liner intact. If swimsuit is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will receive no refund or store credit.
Shoes: Must be returned with original shoebox. Please place it inside a larger packing box or wrap it in brown paper. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.
Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.
What if there was something wrong with my order?

Call us right away so we can make things right! Reach us at 518-930-9953.

APO/FPO & US Territories:

Give us a call at 518-930-9953. We’ll gladly guide you through the returns process!

International Returns Policy

International Returns Eligibility Window: To qualify for a refund, items must be received back to our Fulfillment Center within 60 days of your original order shipment date (as printed on your packing slip). For store credit, items must be received back within 90 days.

Start your return by logging into your account here!

Still not sure, or need to know more? Call us at (518) 930-9953, submit a request, or Live Chat with us. We’re always happy to help!